Refund Policy

Our Commitment to Quality and Customer Satisfaction

At Online Class Help Fast Services, we understand that life can get busy, and sometimes, you may find it difficult to attend or participate in your online classes due to personal or professional commitments. Our primary goal is to help you succeed in your studies by offering reliable online class assistance. While we strive to provide the best service, we also believe in maintaining transparency and ensuring your peace of mind with a clear and fair refund policy.

Eligibility for a Refund

To ensure fairness and clarity, we offer a refund under certain conditions. If you are not completely satisfied with the service provided, you may be eligible for a refund. Here are the key conditions that qualify for a refund:

1. Service Not Delivered as Promised

If the class or service was not conducted as per the agreed-upon schedule or if we failed to attend the class on your behalf, you may be eligible for a full refund. This includes situations where the class was missed due to technical issues or internal errors on our part.

2. Poor Performance or Incomplete Work

If the service provided did not meet the agreed-upon standard, such as failing to engage in class discussions, missing classwork assignments, or not following your specific instructions, you can request a partial or full refund. We are committed to ensuring the quality of the service, and if our performance does not align with your expectations, we will give your money back.

3. Unauthorized Cancellations

If a cancellation occurs on our end without prior communication or without a valid reason, you are entitled to a full refund. We will notify you promptly if an issue arises that affects the scheduled class attendance.

4. Payment Error or Double Charges

If you were charged incorrectly or there was a payment error (such as being charged twice for the same service), we will immediately process a full refund for the duplicate charges.

Refund Request Process

To request a refund, please follow these steps:

• Contact our support team within 7 days of the scheduled class.
• Provide clear details regarding the issue, including your order ID, the class you hired us for, and a brief description of the problem.
• We may request additional information to help us understand your concern better and investigate the issue further.
• Once we receive your request, we will review it and aim to respond within 2-3 business days. If your refund request is approved, the refund will be processed back to the original payment method within 7-10 business days.

Non-Refundable Services

While we strive to ensure customer satisfaction, there are certain services for which we cannot offer a refund:

1. Class Participation Without Issues

If we successfully attend the class, participate according to your instructions, and the class runs without complications, no refund will be issued.

2. Request for Refund After Completion

If you request a refund after the class has been successfully completed, we are unable to offer a refund as the service has been fully delivered.

3. Missed Deadlines

If you fail to provide us with the necessary details or instructions on time, we are not responsible for missed classes or assignments and cannot process a refund for these situations.

Final Thoughts on Our Refund Policy

We value your trust and want to ensure that your experience with our services is positive. If you are not satisfied with the assistance you receive, please contact us, and we will do our best to resolve any issues. Our refund policy is designed to be fair and transparent to ensure that you can confidently use our services, knowing that your concerns will be addressed with the utmost care.